How to practice Client-centrism… and when to stop
Looking at modern legal business models one can rarely escape the feeling that client-centrism is the name of the game; a golden rule followed by most and encouraged by many. Often it is pretty much the only topic of business oriented discussions (as an example, all panels of recent LEAGLEX online summit were devoted to this very topic) and for a good reason. There are strong indications clients will shop around more when looking for a law firm and review their choices more frequently so being more client centric can’t harm us, can it?
