Legal Quality Masterclass

As legal service quality is delivered through a combination of experiences your clients have every time they interact with you or your brand, you will learn how to plan your quality across those different interactions.

Successfully executed quality strategy impacts every aspect of your practice. It drives your clients’ satisfaction, binds them to you, motivates them to buy more services and recommend your firm. It reduces the number of mistakes and allows faster execution of assignments. It gives you confidence and empowerment. And it builds your brand like nothing else.

MOQQ Legal Quality Masterclass will provide you with knowledge and tools to successfully manage your service quality. You will deepen your understanding of how quality is assessed by your clients to better address their needs with your services. Then, you will leverage different tools and techniques to ensure your quality standards are met consistently and with little effort.

Title

Location

Course is provided online and live (no recording will be available)

Seniority

Senior Associate, Partner / Counsel

Duration

Intensive 4-hour training (including two short breaks) with possibility to schedule an additional free 30-min consultation with the trainer

Time

12:00 - 16:00 UK time

Toolkits

Participants will receive templates for all tools and processes introduced during this course. Materials will be sent to the participants after the course.

Limitations

There is a limit on a number of participants that can take in a single sitting.

Dates & Prices

There are currently no upcoming open seatings of this course.

You may order this course for your team or firm. Please contact MOQQ for further details.

After MOQQ’s Legal Quality Masterclass You will:

Understand how quality is perceived and assessed

Learn how to set and implement quality standards

Improve quality of your services

Receive tools for quality management

Drastically increase client satisfaction

Boost client retention and recommendations

Increase team motivation and engagement

Grow you practice in a sustainable way

Transform your skills with MOQQ’s Legal Quality Masterclass!

This course is designed for practitioners who are designing and overseeing quality standards of legal work and client interactions. Typically this will include Senior Associates, Counsels and Partners. The course includes practical examples and applications in numerous practice areas and is appropriate for both common law and civil law jurisdictions.

This course is based on examples drawn from various practice areas. It is suitable for practitioners both from common law and civil law jurisdictions. The course material and level of complexity will be further adjusted once the list of attendees is closed and the pre-course survey completed.

Before the Course

Pre-Course Survey
We will start by a pre-course focus survey to tailor the material even more and capture seniority, field of law and particular development needs of the attendees.

Build-Up
Before the course begins you will receive a preparatory reading & assignments to make sure you know all basic frameworks this course builds upon.

During the Course

Module I – Understanding Quality
First part of this course introduces you to all key concepts and practical aspects surrounding the notion of quality of legal services. This knowledge will allow you to assess your quality and later define quality metrics and standards. You will learn how to perceive and grade your quality and what to include in your assessment, depending on the type of services you provide and your target audience. You will also see what your clients look for when determining service quality.

Module II – Quality Standards
Second module of this course walks you through the process of creating quality standards for your legal services. This versatile module looks at different client interactions and models them to various quality levels showing you the value of adjusting quality levels. You will learn to recognise quality boundaries, in particular the excess quality point after which your effort will not lead to any improvements for the client. You will know exactly how to plan outcome quality and where to put your efforts to receive the best result.

Model III – Quality Management
Third module introduces tools and processes necessary for a quality management system. It includes a complete framework allowing you to ensure high quality is maintained, as well as an implementation guide for your firm or team. You will discover how to manage quality effectively and how to adopt quality assurance and quality control mechanisms within your firm. This way your new set quality standards will be maintained consistently throughout your team or organisation.

After the Course

Q&A
The course includes two Q&A sessions with additional questions answered over email after course conclusion.

Course Materials
After the course attendees will gain access to all materials used during the training to immediately implement new knowledge into action.

Post Course Survey
After the course attendees will receive a survey with a chance to tell us how we can further improve our products.

Question 01

Is this course created by lawyers?

Yes, this course has been created exclusively by lawyers and is intended to be distributed only among professionals within the legal sector.

Question 02

I’m from a civil law jurisdiction. Can I take part?

Yes, this course includes knowledge applicable to both common law and civil law practitioners.

Question 03

Will I receive a recording of this course?

No, this course will not be recorded and no recording will be available to the attendees. Certain parts of the course may be recorded for internal purposes. Attendees may not attempt to record the course or any part thereof.

Question 04

Will I receive a certificate?

Yes, certificates of attendance containing information on course duration will be provided upon completion of the course. More detailed certificates are available upon request.

Question 05

Is there a test during this course?

No, this course is not graded and does not include a test upon completion.

Question 06

What if I can't make it?

If you signed up for the course but can’t make it due to unforeseen circumstances, there are several options available to you:

you have the right to withdraw from the contract within 10 days following the purchase, but not later than on course commencement.
you can cancel your order, which might include a cancellation fee (20, 50 or 100 % of the course price, depending on the cancellation date).
if available, you can change the date on which you want to take part in the course. This is possible at any time. Please refer to our Terms and Conditions for Online Services for more details.

Question 07

What is your refund policy?

If this course doesn’t meet your expectations you may request a refund within 7 days after course completion. Please refer to our Terms and Conditions for Online Services for more details.

Sign up for the Legal Quality Masterclass today!

Dates & Prices

There are currently no upcoming open seatings of this course.

You may order this course for your team or firm. Please contact MOQQ for further details.