Privacy Policy

MOQQ Limited (“MOQQ”, “we”, “us”) is “a controller” and under the General Data Protection Regulation and the Data Protection Act 2018.

THE PURPOSE OF THIS PRIVACY POLICY IS TO INFORM YOU ABOUT:

• What personal information about you is collected by us
• How the information is used
• With whom the information may be shared
• How you can access and change any personal information MOQQ holds about you
• What security procedures are in place to protect the loss, misuse or alteration of your personal information by MOQQ
• How to contact MOQQ

THIS PRIVACY POLICY APPLIES TO ANY PERSONAL INFORMATION YOU PROVIDE US:

• When visiting our  website
• When using our services
• When entering into an agreement with MOQQ
• When you correspond, or communicate with MOQQ over the telephone or in any other manner including by letter or email
• In addition to collecting personal information directly from you, we may also obtain personal information about you from third party sources such as our training providers and other third party service providers
• Failure by you to provide personal information when requested by us may mean that we are unable to provide certain services to you.

WHAT TYPES OF INFORMATION DO WE COLLECT?

1. MOQQ gathers three types of information about you, namely:
   • Aggregated information generated by our systems – or third party systems – to track our website traffic but that which does not identify you personally
   • Personal information about you such as your name, contact information, including email address, and in some cases, your billing details
   • Other information relevant to customer surveys and/or offers
2. The type of information that MOQQ collects about you is dependent on how you use the services offered on our website and services you are interested in.
3. Generally, MOQQ does not collect ‘sensitive information’ about you. Sensitive information includes – but is not limited to – information about your race or ethnic origin, your religion and your sexual preferences.
4. MOQQ will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service.
5. In such circumstances,MOQQ will only collect sensitive information with your consent unless we are required by law to collect such information from you.

COLLECTION OF AGGREGATE DATA

1. MOQQ also collects non personal information in aggregate form to track data such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors’ internet service providers.
2. We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.
3. We may also share this information with our service providers for the purpose of providing you with optimal online services.
4. MOQQ’s web servers provide us with your IP address – this assists us in the diagnosis of problems and or support issues with our services.

COOKIES AND APPLETS

1. MOQQ uses ‘cookies’ and ‘applets’ in its website systems. These enable you to use services such as free demonstrations of our training courses. You are able to disable cookies and applets via your computer’s web browser however this will restrict access to some web pages and services within MOQQ’s website.
2. We use so called „service cookies” in particular to deliver you services through electronic means and increase quality of those services. In order to do so, we and third parties that provide us with analytical and statistical services use cookie files, storing information on electronic end device (computer, phone, tablet, etc.) and gaining access to those information. Cookie files used for that purpose include: 
   • cookie with data inserted by the user (session identification) for duration of the session (user input cookies)
   • authenticating cookie used for services requiring authentication for duration of the session (authentication cookies)
   • cookie files used to ensure security, for example used to detect authentication fraud (user centric security cookies)
   • session cookie for multimedia devices (for example flash player cookies), for duration of the session (multimedia player session cookies)
   • cookie files used to monitor movement on the website. 
3. We also use cookie files for marketing purposes. For this purpose we store information on the electronic end device or we gain access to stored information. Using cookies and data gathered this way for marketing purposes, in particular to promote services and goods of third parties, is possible only after necessary consent is obtained. Consent may be acquired by browser configuration and may be withdrawn at any time, in particular by clearing cookie history and deactivating cookie service in browser settings. 

HOW WE COLLECT INFORMATION

1. MOQQ may collect personal information about you when you visit our website and you elect to use our online services. Personal information may also be collected when you enter into a contract with us and when you deal with us over the telephone or correspond with us.
2. MOQQ may also collect personal information about you from our training providers and other third party service providers.

HOW WE USE YOUR PERSONAL INFORMATION

MOQQ may use your personal information for one of the following purposes, subject to your opt-in preferences:

1. to communicate with you, including via email newsletters
2. to facilitate and process contracts between yourself and MOQQ and/or third parties
3. to identify the number of people using our website services and establish the nature of their interests
4. to conduct marketing activities
5. to provide you with information about MOQQ and our services
6. to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

1. MOQQ may disclose your personal information to our training providers in order to facilitate your enrolment in a selected training course. MOQQ may also disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.
2. Where your personal information is passed on to third party contractors, MOQQ takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
3. Other than as outlined above, MOQQ will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

ACCESS TO AND CORRECTION OF INFORMATION WE HOLD ABOUT YOU

1. Upon your request, MOQQ will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018, The Privacy and Electronic Communications – EC Directive – Regulations 2003 and EU GDPR Regulations. If we deny such access, we will tell you why.
2. MOQQ may recover any reasonable costs incurred in providing you access to the requested information.
3. To request access to your personal information, please contact MOQQ using one of the contact options provided in our Privacy Policy.

KEEPING INFORMATION UP TO DATE

MOQQ strives to ensure that the information we hold about you is accurate, complete and up to date at all times. If the personal information we hold about you is inaccurate, incomplete, or no longer up to date, or you wish for your details to be removed from the website, please contact us at office@moqq.co.uk so that we may take reasonable steps to address this and/or discuss alternative options with you.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

1. MOQQ takes reasonable steps to protect the security of your personal information in accordance with this Privacy Policy.
2. We regularly review and implement new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
3. Whilst MOQQ strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online products or services. Accordingly, use is at your own risk.
4. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
5. In the event of a personal breach we have in place procedures to ensure that the effects of such breach are minimised and shall liaise with the ICO and with you as appropriate.

DESTRUCTION OF YOUR PERSONAL INFORMATION

MOQQ will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

CHANGES TO MOQQ PRIVACY POLICY

1. From time to time, MOQQ may make changes to this Privacy Policy. Accordingly, we encourage you to periodically review this policy to remain informed about how we collect and protect your personal information.
2. Your continued use of our website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Policy  as amended from time to time.
3. For further information about the protection of your privacy, please visit the Information Commissioner’s Office website at ico.gov.uk.

FEEDBACK AND QUESTIONS ABOUT PRIVACY AND THE WEBSITE

1. MOQQ welcomes ideas and feedback about all aspects of our website. This feedback may be used to administer and refine the services we provide and may be shared with our partners either in aggregate form or with specific identifying characteristics removed.
2. If you have any questions regarding this Privacy Policy, you can contact us in the following ways:

Email:  office@moqq.co.uk

Phone: +44 020 7864 2610

Registered address:

MOQQ Limited

Avon House, Kensington Village

W14 8TS London.

Alternatively you can contact the Information Commissioner’s office,

details available at www.ico.org.uk